TERMS OF SERVICE:
By using our services, you are signifying your agreement with the following terms and conditions, on behalf of yourself and all members of your traveling party.
1. PLEASE CHECK YOUR DOCUMENTS
Please review your itinerary and travel documents for accuracy. Inform us promptly of any issues. The names on your documents must match your government-issued ID.
2. AGENT FOR SUPPLIERS
Layah is an affiliate of Fora and acts as sales agents for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honour future trip credits.
You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third parties over which we have no control. You further acknowledge that the Supplier’s own cancellation, rebooking, and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We do not have specific knowledge regarding the financial stability of the Suppliers and no liability for recommending a trip credit in lieu of a refund.
As a duty of care, we will assist clients in contacting Suppliers in the event of any issues that arise, although ultimately Layah is not liable for the suppliers’ actions or the end result of the situation. We will only contact Suppliers where services have been booked through Layah and make the initial contact on behalf of clients, after that the communication will be carried on between the Supplier and client where necessary.
3. RISKS OF TRAVEL
We assume no responsibility for and shall not be liable for:
– The acts or omissions on the part of any other party not under our control
– Force Majeure, any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards
We have no special knowledge of dangers during travel or at destinations.
For information related to such dangers, we recommend going to the State Department travel website and clicking on “Find International travel Information” then clicking on “Country Information” and filling in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website here then click on “Destinations” and scroll to the name of the destination country.
If you are not a U.S. Citizen, Sherpa is a good source of reference for visa, medical and health information and requirements. Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine, or deportation at your expense.
Travel risks and advisories are subject to change and it is your responsibility to stay informed.
4. CHECK-IN
Minimum check-in for domestic flights is 1.5 – 2 hours, international flights, 2.5 to 3 hours. Due to heightened security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your airline’s specified time could result in denied boarding.
5. PASSPORTS AND VISAS
You must have a passport to travel to another country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. You are responsible for contacting the necessary Consulates. Without proper identification, or passport and necessary visas, you will not be permitted to depart.
You are responsible for ensuring your passport, visa, vaccination, and other entry requirements of your destination/s and connecting points are in order, and all conditions regarding health, safety, security, political stability, and labour or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry, please ensure to check this well in advance of travel. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.
6. EXCURSION AND PROMOTIONAL FARES
Most discount fares involve certain restrictions such as being non-refundable or incurring fees to make changes. A change in carrier(s) flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.
7. PRICE INCREASES
Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases ((e.g., fuel surcharges, taxes) that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms.
8. PRICE DROPS
If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.
9. TOUR, CRUISE, AND PACKAGE PRICES
These are subject to change without notice due to currency fluctuations, tariff changes, or increases in operational costs. In addition, group tours and packages are priced based on a minimum number of passengers. If the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
10. CREDIT CARD MERCHANT
If we are the merchant on your credit card transaction, bear in mind that our services consist of counseling and facilitating the sale and paying the Supplier. If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not us. You agree to avoid initiating a chargeback against us or a refund request that is not authorised by this Agreement and to pay any and all legal fees incurred by us in disputing any such claim for refund.
11. IF YOUR PLANS CHANGE ENROUTE
Check with your travel advisor or airline carrier for charges, and applicable fees.
12. CANCELLATIONS AND REFUNDS
We reserve the right to charge processing fees in the event of refunds, cancellations, and other services. To change or cancel your flight itinerary, you must do so prior to the originally scheduled departure. No value remains after departure of unused tickets or services.
If you are holding guaranteed hotel, cruise or car reservations you wish to cancel, you must strictly adhere to each Suppliers specific cancellation policy. We are not responsible to pay you for any loss you incur due to your failure to travel or your failure to follow the change or cancel policies of any travel Supplier. We will ensure all cancellation and change policies are communicated clearly with you at the time of booking each service.
13. HOTELS
Hotels are often confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.
14. WE STRONGLY RECOMMEND TRAVEL INSURANCE
If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. It is your responsibility to review the policy specifics with the insurer directly to ensure you understand coverage, exclusions, and claim processes.
Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You that we are not responsible should you elect not to purchase travel insurance or for any denial of the claim by travel insurer.
15. SUPPLIER BANKRUPTCIES
If an airline or other Supplier declares bankruptcy, it is not obligated to honour your reservation made before bankruptcy or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines that have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with airlines’ orders.
If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile, there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
16. ACCEPTANCE & CHANGES TO TERMS
The Company shall have the right, at its sole discretion, to modify, add, or remove any terms or conditions of these Terms of Service without notice or liability to you. Any changes to these Terms of Service shall be effective immediately following the posting of such changes on this website. You agree to review these Terms of Service from time to time and agree that any subsequent use by you of the Services following changes to these Terms of Service shall constitute your acceptance of all such changes.
